Saturday, 18 May 2013

"Please tell us your views on pubs that offer overnight accommodation" the email said

I’ve just filled in a survey from these geezers (I use that term in the nicest possible way I might add). The survey was about accommodation in pubs. It’s quite some time since I’ve stayed in a pub. These days I prefer to stay in Premier Inns which ironically are owned by Whitbread, a onetime brewery.

I no longer stay in pubs because on the last few occasions I’ve always been underwhelmed by the mediocre quality and service levels. I’d rather have uniform quality than quirky shoddiness.

I worry that these days much of my commenting on pubs seems to be negative. But I do feel that many publicans, whilst I’m sure hard working, would rather stick their heads in the sand and blame the righteous and justified smoking ban or the red herring that is supermarket beer prices rather than offering customers a unique quality experience that will bring customers to their door. Publicans its ‘game upping’ that’s needed not crying into your beer!


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